Job Number 655

 

 

 

Network Administrator I 

  Washington , DC
 
  Job Description
  The Junior Network Administrator is the primary support contact for network applications and technology tools supported by NeighborWorks® America. The Jr. Network Administrator will be responsible for all aspects of network administration including servers, desktop systems, communications hardware/software and office systems. This position is responsible for tracking and escalating network support requests, and reports to the Network operations Manager.

ESSENTIAL DUTIES/RESPONSIBILITIES
• Complete Network administration tasks, including user account maintenance, application setup and troubleshooting.
• Administer Postini spam filtering service, adding and removing users, reviewing the quarantine, and creating content filters.
• Assist in maintenance of LAN and Internet connectivity, including Cisco routers, T1, cable modems, print servers, VPN access, and Remote Desktop.
• Maintain security of company data through backups, disaster planning, and malware prevention/detection/removal.
• Provide timely and effective Level 2 customer service and support primarily via telephone and e-mail communication for server and network.
• Track and escalate network support requests as needed to the appropriate IM staff. Work closely with other IM staff to resolve complicated issues in a timely and effective manner while sharing solutions and assisting other support team members in developing skills through cooperative work relationships.
• Provide timely and effective communication to customers regarding problem status and issue resolution.
• Develop a working knowledge and implement all IM policies and standard operating procedures of the department and provide input for improving existing department operations.
• Accurately log all network contacts using existing ticket tracking software and document all actions taken to provide problem resolution.
• Learn and apply knowledge of fundamental operations of commonly used software, hardware, and other equipment.
• Provide weekly and monthly reports of activities as required.
• Maintain timely and regular attendance.

SECONDARY DUTIES/RESPONSIBILITIES
• Provide backup support for off-site backups.
• Become familiar with available information resources and track new and emerging technology.
• Other duties as assigned by the Network Operations Manager.

  Skills Required
 

• A bachelor’s degree or completion of a 2-year Associate degree with at least two (2) years of experience with current Microsoft technology and help desk support experience is preferred.
• Demonstrated technical knowledge of Microsoft Windows Operating Systems, Active Directory and Exchange.
• Strong experience in help desk support or customer service activities with demonstrated customer relations skills.
• Excellent analytical and problem solving skills required.
• Exposure to VMware, LAN technologies and MSSQL Server
• Experience with server virtualization, especially VMware is desired.
• Excellent written, analysis and communications skills.

• Must have the ability to work both independently and collaboratively with NeighborWorks® America staff, customers and external vendors.
• Must have the ability to work on multiple projects with multiple deliverables.

NeighborWorks® America is committed to providing a productive and safe environment. To achieve that goal, we conduct background & reference check investigations for all final applicants being considered for employment.



 


  An Equal Opportunity Employer M/F/D/V
  Job Category: Professional
  Position Type: Full-Time
  Travel Required: 10%
  Posted Date: 8/25/2009
  Closing Date: 8/31/2009

  Contact Information
  Contact Person: Human Resources